We've now resolved the incident. Thanks for your patience.
Communication with CIC has been resolved. We are currently retrieving the credit and background orders affected by this issue.
To clarify, users can still place orders for credit and background reports. The issue lies in retrieving the results of those orders.
We are experiencing problems retrieving Credit and Background reports. We are working with our provider to find a prompt solution to this issue. If you need assistance, please email support at support@blnsoftware.com. We apologize for the inconvenience.
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